Complaint Board
Annexure- B
Formats for investors complaints data to be disclosed monthly by RAs on their website/mobile application:
Data for the month ending - Oct 2024
| Sr. No | Received From | Pending at the end of last month | Received | Resolved | Total Pending | Pending complaints > 3 Month | Average Resolution time^ (in days) |
|---|---|---|---|---|---|---|---|
| 1 | Directly from Investors | 0 | 0 | 0 | 0 | 0 | - |
| 2 | SEBI (SCORE S) | 0 | 1 | 1 | 0 | 0 | - |
| 3 | Other Sources (if any) | 0 | 0 | 0 | 0 | 0 | - |
| Grand Total | 0 | 1 | 1 | 0 | 0 | - |
Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.
Trend of annual disposal of complaints
| Sr. No | Year | Carried forward from previous Year | Received | Resolved | Pending |
|---|---|---|---|---|---|
| 1 | 2023-24 | 0 | 00 | 00 | 00 |
| 2 | 2024-25 | 0 | 10 | 10 | 00 |
| 3 | 2025-26 | 0 | 00 | 00 | 00 |
| Grand Total | 0 | 10 | 10 | 00 |
Inclusive of complaints of previous years resolved in the current year. #Inclusive of complaints pending as on the last day of the year
Trend of monthly disposal of complaints
| Sr. No | Month | Carried forward from previous month | Received | Resolved | Pending |
|---|---|---|---|---|---|
| 1 | February, 2024 | 0 | 0 | 0 | 0 |
| 2 | March, 2024 | 0 | 0 | 0 | 0 |
| 3 | April, 2024 | 0 | 0 | 0 | 0 |
| 4 | May 2024 | 0 | 0 | 0 | 0 |
| 5 | June 2024 | 0 | 5 | 5 | 0 |
| 6 | July 2024 | 0 | 4 | 0 | 4 |
| 7 | Aug 2024 | 4 | 0 | 4 | 0 |
| 8 | Sept 2024 | 0 | 0 | 0 | 0 |
| 9 | Oct 2024 | 0 | 1 | 0 | 1 |
| 10 | Nov 2024 | 1 | 0 | 1 | 0 |
| 11 | Dec 2024 | 0 | 0 | 0 | 0 |
| 12 | January 2025 | 0 | 0 | 0 | 0 |
| 13 | February 2025 | 0 | 0 | 0 | 0 |
Inclusive of complaints of previous months resolved in the current month. #Inclusive of complaints pending as on the last day of the month.